Our purpose is to help our customers run their businesses more effectively – helping them gain greater insight into their business activities and providing them with lasting benefits by automating their business processes.
CALLCENTER ANALYST SOFTWARE
Sage is a world-leading supplier of accounting and business management software to small and midsized businesses. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of. We're proud that due to our mutuality, we operate in the best interests of our policy owners. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. In addition, this position provides skills and product knowledge that can lead to other opportunities within the company such as Sales, Marketing, etc. New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims.
Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Account
CALLCENTER ANALYST PLUS
Remote-within 50 mile radius of CLE or NY office locationsĬompetitive full-time base salary, overtime eligibility plus target bonus Candidates should be flexible to work any 7.5-hour shift between 8:30am – 6:15pm during the work week. This is a full-time work from home position Monday through Friday. Coaching and feedback is provided to help you gain the necessary skills to be successful. Service Analyst undergo a comprehensive paid on-site training program to learn about the insurance industry, product and policy provisions and transaction processing. Good computer skills and ability to multitask.Strong written and verbal communication skills required.
Accountable, ethical, good decision-making ability.
Associates, or Bachelor’s degree preferred, or equivalent years of related experience.Demonstrate valuable interpersonal skills.Handle high volume of external inbound customer and sales agent inquiries.Transact routine financial and non-financial activity on client accounts with both expediency and accuracy.Ability to handle most customer interactions independently.Ability to explain basic information in functional area.Assist team members daily to complete work in order to meet departmental and regulatory standards.Effective decision making based on comprehensive case analysis.Service Analyst e stablishes high quality customer relationships using informational resources and technical knowledge. We are looking for customer- focused, accountable, efficient and engaged professionals who are guided by a commitment to service excellence. The Service Organization strives to provide best in class service by making every service experience a positive one. New York Life’s Service Organization is hiring Service Analyst for its New York Service Center. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.Īre you a personable, customer-service oriented individual? Are you interested in helping people protect their future? Are you interested in a career with an industry leader? If so, New York Life Insurance Company may be the company for you. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. We want employees to feel proud about being part of a company that is committed to doing the right thing. When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness.
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